Happy Paws Terms and Conditions
HAPPY PAWS HOME CARE, INC.
CLIENT SERVICE CONTRACT
For the purposes of this agreement, the terms Client, Owner, Pet Owner, and Customer are used interchangeably and refer to the individual contracting services for one or more domestic animals.
FOLLOW-UP & FEEDBACK
Client agrees to communicate any concerns with Happy Paws Home Care, Inc. within 24 hours of returning home after service delivery has concluded. This allows Happy Paws Home Care, Inc. the opportunity to review and address concerns in a timely manner.
CANCELLATION POLICY
Happy Paws Home Care schedules caregivers and reserves time specifically for your pet.
Effective October 18, 2026, the following applies to all scheduled visits.
Cancellations made more than 24 hours before the scheduled visit will not be charged.
Cancellations made 12 to 24 hours before the scheduled visit will be charged at 50% of the visit rate.
Cancellations made less than 12 hours before the scheduled visit will be charged in full. Full charges also apply to no-shows and to visits where the caregiver is unable to access the home, including incorrect entry codes, locked doors, and unavailable entry methods.
Cancellations initiated by Happy Paws Home Care, including those for caregiver safety or severe weather, will not be charged.
Same-day cancellations may be requested through the scheduling system. Charges are applied according to the notice given, as set out above. This policy allows us to fairly compensate our team and maintain reliable scheduling.
PET CARE REQUIREMENTS
Health: Each pet must be current on vaccinations as directed by a licensed veterinarian and/or applicable law.
License and Registration: Each pet must be properly licensed and registered in compliance with local or county regulations.
Equipment and Supplies: Client is responsible for providing all necessary and safe equipment and supplies, including but not limited to properly fitted collars, harnesses, or halters, leash, identification and vaccination tags, food and treats, litter box and litter for cats, cleaning supplies, and prescribed medications.
HOME ACCESS & ENTRY AUTHORIZATION
Client agrees to provide Happy Paws Home Care, Inc. with reliable access to the home for all scheduled services. Happy Paws Home Care, Inc. does not store client keys off-site; any physical key provided must remain on the premises. Physical keys are not required to be provided to the company or stored off-site.
Acceptable forms of access include garage door codes, digital door locks or keypad codes, hide-a-key locations, realtor-style lockboxes kept on site, or physical keys stored at the home.
Client is strongly encouraged to provide a secondary backup method of access whenever possible to prevent access-related disruptions.
Client is responsible for ensuring access instructions are accurate and functional. If access cannot be obtained after reasonable attempts, the visit may be marked as attempted and completed for billing purposes.
DANGEROUS OR AGGRESSIVE ANIMALS
Happy Paws Home Care, Inc. reserves the right to discontinue service if a pet poses a risk to itself, other animals, people, or the caregiver. If care cannot safely continue, Client authorizes alternative placement such as a kennel or similar facility when feasible.
Client agrees to reimburse all costs including transportation, boarding or kennel fees, and veterinary expenses incurred as a result.
EMERGENCY CARE AUTHORIZATION
The health and welfare of the animal is the highest priority.
If an emergency arises and Client cannot be reached, Client authorizes Happy Paws Home Care, Inc. to take reasonable action on the Client’s behalf, including transport to a designated veterinarian or emergency clinic, consultation with veterinary professionals, authorizing medically recommended treatment excluding euthanasia, and providing additional visits or care as necessary.
Client agrees to be financially responsible for all emergency-related expenses and to reimburse Happy Paws Home Care, Inc. for any out-of-pocket costs. Any additional visits or services provided in an emergency will be billed at the applicable service rates.
OUR STAFF
Happy Paws Home Care, Inc. carefully selects, screens, and trains professional pet care providers. If the assigned caregiver becomes unavailable, another qualified team member may be assigned.
All caregivers have access to client and pet profiles, and continuity of care is maintained through detailed profile notes and visit documentation.
AGREEMENT NOT TO HIRE / NON-SOLICITATION
Client acknowledges that Happy Paws Home Care, Inc. invests significant time and resources in recruiting, screening, training, and retaining professional pet care providers.
Client agrees that during the term of this agreement and for a period of one year following the termination or conclusion of services, Client shall not directly or indirectly hire, solicit, or engage any current or former Happy Paws Home Care employee or contractor to provide pet care or related services outside of Happy Paws Home Care.
Client shall not encourage or facilitate a Happy Paws Home Care employee or contractor to leave the company in order to provide services to Client directly, nor arrange for pet care services with any individual introduced to Client through Happy Paws Home Care outside of the Happy Paws Home Care platform.
This restriction applies to services provided for compensation or as a favor and includes services for the Client, members of the Client’s household, or other residents of the same household.
In the event of a violation of this agreement, Client agrees to pay Happy Paws Home Care, Inc. liquidated damages equal to four weeks of the Client’s average weekly service fees, reflecting the costs incurred by Happy Paws Home Care, Inc. in recruiting, training, and onboarding staff.
MEDIA AUTHORIZATION
Client authorizes Happy Paws Home Care, Inc. to photograph and or record images or video of Client’s pet or pets during the course of providing services.
These images or recordings may be used for internal documentation and visit journals, client communication and updates, training and quality assurance, and marketing, website, and social media content.
Client releases Happy Paws Home Care, Inc. from any claims related to the use of pet images as outlined above.
Client understands that in-home services may be captured by home surveillance systems such as cameras or doorbells. Client is encouraged to disclose the presence of indoor audio recording devices to ensure transparency.
Client agrees that any audio or video footage capturing Happy Paws Home Care staff while providing services may be used only for personal viewing, reviews, or service-related disputes. Such footage may not be broadcast, published, posted online, or shared publicly in any form without prior written consent of Happy Paws Home Care, Inc.
PAYMENT FOR SERVICES
Happy Paws Home Care, Inc. bills for services on a weekly basis, typically on Mondays, for services delivered during the previous week.
Client agrees to pay all charges incurred for scheduled, completed, or otherwise billable services in accordance with this agreement and applicable policies.
A refundable onboarding deposit of $100 is required to initiate services for new clients. This deposit may be applied toward future services or outstanding balances and does not guarantee availability.
Clients may pay via auto-pay, manual online payment, or check. Credit card processing fees are the responsibility of the Client and will be passed through at the time of billing.
Client is responsible for any fees incurred due to returned or declined checks or payments. Services may be paused until payment issues are resolved.
Payment is expected within seven days of invoicing. If an outstanding balance exceeds $100, Happy Paws Home Care, Inc. reserves the right to pause or suspend services until the balance is resolved.
LIMITATION OF LIABILITY & INDEMNIFICATION
Happy Paws Home Care, Inc. agrees to provide services in a reliable, caring, and professional manner. Except in cases of gross negligence or willful misconduct, Client waives and relinquishes any and all claims against Happy Paws Home Care, Inc. arising out of or related to the provision of services.
Client agrees to indemnify and hold harmless Happy Paws Home Care, Inc., its owners, employees, and contractors from any claims, damages, losses, or expenses arising from injury, illness, property damage, or loss caused by the Client’s pet or pets, home conditions, or instructions, to the extent permitted by law.
TERMINATION OF SERVICES
Either Happy Paws Home Care, Inc. or the Client may terminate this agreement at any time by providing written notice to the other party.
Client remains responsible for payment of all services rendered, scheduled, or billable in accordance with this agreement and applicable policies up to the effective date of termination.
Happy Paws Home Care, Inc. reserves the right to terminate or suspend services for safety concerns, access issues, nonpayment, policy violations, or when continued service is no longer a good fit.
FINAL AGREEMENT & AUTHORIZATION
This Client Service Contract constitutes the entire agreement between Client and Happy Paws Home Care, Inc. and replaces any prior agreements or understandings.
Client acknowledges that policies, procedures, and service terms may be updated from time to time and communicated electronically or through the Client portal.
By signing this agreement, Client authorizes Happy Paws Home Care, Inc. to enter the Client’s premises and provide services as scheduled or requested.
Client acknowledges that they have read, understand, and agree to all terms contained in this agreement.
Happy Paws Pricing
Happy Paws Pricing
Here are our current base prices. Every charge is itemized on your invoice.
Starting October 18, 2026
30-minute visit or walk — $35
45-minute visit or walk — $45
60-minute visit or walk — $52
Overnight care — $250
Medical visit — $35
Meet and Greet — $25
Through October 17, 2026
30-minute visit or walk — $30
45-minute visit or walk — $35
60-minute visit or walk — $40
Overnight care — $145
Medical visit — $27
Meet and Greet — $12
Your intake appointment is always free.
Additional charges
Additional pets on visits and walks: $5 for each pet beyond three.
Holiday visits: $15 or $30, depending on the holiday.
Last-minute requests: $10.
Cancellations
Starting October 18, 2026:
More than 24 hours' notice — no charge.
12 to 24 hours' notice — 50% of the visit price.
Less than 12 hours' notice — full visit price.
The full price also applies to no-shows and to visits where we can't get into your home, such as an incorrect entry code, a locked door, or an unavailable entry method. There is no charge when Happy Paws cancels, including for caregiver safety or severe weather.
Through October 17, 2026:
6 or more hours' notice — no charge.
Less than 6 hours' notice — full visit price.
Full cancellation terms are in our Terms and Conditions.
Questions? Call us at 513-399-PAWS (7297).
